FAQ

Frequently Asked Have Any Question?

We provide clear, reliable answers to help you understand our shipping processes, timelines, and services—so you can move your cargo with confidence and zero confusion.

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What is Diaspora Parcel Logistics?
To begin, simply create a free account on our website. Once registered, you will receive your assigned warehouse address and access to your personal dashboard where you can manage shipments, track packages, and receive updates.

Our Nigerian physical address is in Imam Ligali Street, Ogudu OriOke (along the Oworoshoki-Berger express opposite Fish Farm) Lagos.

Our US warehouse is located in 6824 Industrial Drive, Suite 105, Beltsville, MD 20705.

To get the warehouse code, create a free shipping account.

Diaspora Parcel Logistics offers structured logistics services from the United States to Nigeria, including:

  • Air freight shipping
  • Sea freight shipping
  • Assisted purchase from US retailers
  • Package consolidation
  • Business shipping solutions for recurring imports

Each service is designed to support both individuals and businesses moving goods between the US and Nigeria.

At this time, our core shipping operations focus on the United States to Nigeria corridor. Any future expansion to additional African countries will be announced when available.

You can begin by contacting us with details about:

  • The type of items you are shipping
  • Estimated weight or volume
  • Preferred shipping method (air or sea)
  • Whether you require assisted purchase or consolidation

We will guide you through the next steps based on your needs.

Transit times vary depending on shipment volume, documentation accuracy, customs processing, and dispatch schedules.

As soon as your order ships from our US warehouse, you can expect to receive it within 3 to 10 Business days. Air freight is generally faster than sea freight and is recommended for time-sensitive cargo. Estimated timelines are provided before dispatch.

We handle general cargo such as:

  • Clothing and retail goods
  • Electronics (subject to regulations)
  • Auto parts
  • Household items
  • Business inventory

Restricted or prohibited items must be confirmed before shipping.

Air freight costs are typically based on:

  • Actual weight or volumetric weight
  • Cargo type
  • Handling requirements
  • Final delivery preference

A detailed quote is provided before shipment confirmation.

Once your package has arrived in Nigeria, you’ll receive an email and a text message.

To receive package notifications via text, ensure your phone doesn’t block messages from new numbers.

If our email notifications go to spam folder or promotions, drag them to your priority inbox.

You’ll also get a phone call from our friendly support team in Nigeria.

  1. How long does sea freight shipping take?

Sea freight from the US to Nigeria generally takes 4–8 weeks (25–45+ days).

It takes longer than air freight due to ocean transit schedules, port handling, and customs procedures. Estimated timelines are provided during shipment planning.

Sea freight from the US to Nigeria generally takes 4–8 weeks (25–45+ days).

It takes longer than air freight due to ocean transit schedules, port handling, and customs procedures. Estimated timelines are provided during shipment planning.

Sea freight is ideal for:

  • Large or heavy cargo
  • Bulk inventory shipments
  • Household relocations
  • Cost-sensitive shipments that are not urgent

If speed is not the primary concern, sea freight may offer better value.

Yes. Depending on shipment size, customers may use:

  • Shared container space (consolidated shipping)
  • Full container load (for larger commercial shipments)

We recommend the most suitable option based on cargo volume.

Assisted Purchase allows us to buy products from US retailers on your behalf and ship them to Nigeria. This is useful if:

  • The retailer does not accept your payment method
  • The store does not ship internationally
  • You require a US receiving address

Send us:

  • Product links
  • Quantity details
  • Size or specification information
  • Any special instructions

We will provide a cost breakdown before completing the purchase.

Yes. Assisted Purchase includes:

  • Product cost
  • Applicable taxes
  • Service fee
  • Shipping cost

All fees are clearly communicated before the transaction is completed.

Package consolidation combines multiple packages from different retailers into one shipment. This reduces overall shipping costs and simplifies delivery.

We offer short-term storage while awaiting all expected packages. Storage timelines and any applicable policies are communicated before processing.

Yes. Items purchased through our Assisted Purchase service can be consolidated with other packages before shipping.

Yes. We support retailers, wholesalers, auto parts dealers, e-commerce sellers, and other businesses importing goods from the United States.

Yes. We can structure recurring shipping cycles to align with your restocking schedule and business operations.

For businesses using Assisted Purchase, we can help coordinate procurement and shipping under one system.

We coordinate shipment processing in accordance with required customs procedures. Specific clearance processes depend on cargo type and regulatory requirements.
Customs duties and regulatory charges are determined by relevant authorities and may not be included in initial freight estimates unless specified.
Yes. Certain items are restricted or prohibited under US export laws and Nigerian import regulations. Customers are advised to confirm eligibility from our prohibited items page before shipping.
Certain regulated items may require special licensing or documentation. Customers must confirm compliance requirements before shipment.
Payment methods and instructions are provided during the quotation and booking process.
Yes, we provide communication updates throughout the shipping process.
Delays may occur due to customs processing, documentation issues, or external logistical factors. We communicate updates as they become available.
Insurance options depend on shipment type and arrangement. Customers may request additional information during booking.
Shipments are handled through structured intake, documentation, and packaging procedures designed to reduce risk during transit.
Customers should report any concerns immediately upon receipt. Resolution processes depend on shipment terms and conditions.
Yes. We encourage customers to request a quote before dispatching goods to ensure clarity on pricing and timelines.

You can call Diaspora Parcel Logistics directly through +1 928-225-6329 or send us an email to diasporaparcel@gmail.com.

Prohibited Items

Shipping to Nigeria? Know What NOT to Send

At Diaspora Parcel Logistics, your safety, compliance, and smooth shipping experience are our top priorities. Certain items cannot be shipped due to international regulations, safety concerns, or US government restrictions. Shipping prohibited items can lead to confiscation, fines, delays, or legal penalties.

To ensure compliance, all shipments are reviewed against the following:

  • IATA Dangerous Goods Regulations (DGR) – Governs air freight.
  • International Maritime Dangerous Goods (IMDG) Code – Governs sea freight.
  • US Government Export Control Laws – Embargoed or restricted goods.

Please review this list before you ship a prohibited item.

    1. Explosives and Flammable Items

Items that can ignite, explode, or cause fire hazards are strictly prohibited.

Examples include:

  • Fireworks, firecrackers, and pyrotechnics
  • Ammunition and firearms (without proper licenses)
  • Gasoline, fuel, or flammable liquids
  • Aerosols with flammable propellants
    1. Chemicals and Toxic Substances

Shipping chemicals or toxic materials can endanger carriers and other cargo.

Prohibited examples include:

  • Pesticides and herbicides
  • Poisons and toxic substances
  • Industrial chemicals requiring special permits
    1. Compressed Gases

All pressurized or compressed gas containers are restricted unless approved and documented.

Examples include:

  • Propane or butane cylinders
  • Oxygen tanks (unless certified for shipment)
  • Aerosols containing compressed gas
    1. Corrosive and Reactive Materials

Materials that can damage packaging, containers, or other shipments:

  • Acids, alkalis, and corrosive chemicals
  • Oxidizers and reactive substances
  • Hydrochloric Acid, Sulfuric Acid, Lye, & Some Cleaners
    1. Restricted Electronics and Lithium Batteries

Certain electronics or batteries have strict regulations for air and sea shipping.

Examples:

  • Power banks, power stations and lithium-ion batteries exceeding airline limits
  • Hoverboards or unapproved electronic devices
  • Devices with combustible materials
    1. Perishable or Temperature-Sensitive Goods

Some items cannot survive standard shipping or require specialized handling.

Examples include:

  • Fresh food without temperature-controlled shipping
  • Live animals
  • Biological samples or pathogens
    1. Cash, Securities, and High-Value Items

While Diaspora Parcel Logistics strives to safely handle packages, the following are prohibited:

  • Large amounts of cash or checks
  • Precious metals, bullion, or gemstones without insurance
  • Bank documents, credit/debit cards, or gift cards of any kind
  • Lottery tickets or negotiable instruments
    1. Obscene, Illegal, or Embargoed Items

Items banned under US law or embargoed by the government:

  • Illegal drugs and controlled substances
  • Pornographic materials
  • Prescription medicine
  • Counterfeit goods and pirated media
  • Government, police or military boots & uniforms
  • Animal skins, furs, and ivory
  • Items embargoed for export to Nigeria or any other country
    1. Unlicensed Alcohol and Tobacco Products

Shipping unlicensed alcohol or tobacco products is restricted.

This includes:

  • Unlicensed alcohol shipments
  • Unlicensed cigarettes, cigars, or smokeless tobacco
  • Vape Pens (electronic cigarettes), vape juice and related accessories
  • Shisha bongs
    1. Other Items Restricted by Airlines or Shipping Lines

Even if an item is not on the list above, carriers may prohibit it.

Examples include:

  • Hoverboards and electric bikes over 100Wh
  • Certain sporting goods (archery, firearms accessories)
  • Adult/sex toys
  • Drones/UAVs
  • Items considered hazardous by US carriers or Nigerian authorities

Note: This list is not exhaustive. If you are unsure whether an item can be shipped, contact us before booking.

Items That Can Be Shipped Under Certain Conditions

While we prioritize safety and compliance, there are some items that can be shipped under specific conditions. These items require careful handling, proper packaging, and adherence to airline, maritime, and regulatory guidelines.

Shipping these items is allowed only if all conditions are met. Failure to comply may result in refusal, repackaging, or additional charges.

    1. Perfume, Cologne, Body Sprays, and Aftershave
  • Must be authentic, new, and factory sealed.
  • Counterfeit or low-quality products cannot be shipped.
  • Diaspora Parcel Logistics will verify the quality and origin before shipping.

Note: Due to flammable content, perfumes are packaged in accordance with IATA and IMDG regulations, and may be separated from other cargo.

    1. Dietary Supplements, Protein Powders, and Workout Supplements
  • Must be factory sealed, unopened, and unused.
  • Only products with verifiable origin and labeling can be shipped.

Packaging: Some supplements may require separation from other items due to airline or customs regulations.

    1. Fragile Items (Glass, Ceramics, Porcelain)
  • Can be shipped at your own risk.
  • Packages will be cushioned and handled carefully, but Diaspora Parcel Logistics cannot be liable for breakage in transit.
  • Customers are encouraged to use additional protective packaging when possible.
    1. Items Containing Lithium Batteries
  • Must comply with airline safety regulations.
  • Will be separated from general cargo such as clothing, electronics, and cosmetics.
  • Ensure batteries are installed in devices or properly packaged, and comply with international shipping limits.

General Compliance & Packaging

  • Diaspora Parcel Logistics reserves the right to package goods as necessary in accordance with the laws and regulations of the country of export, transit (if any), and import.
  • Items shipped under special conditions may be subject to additional inspection, handling fees, or restricted scheduling.
  • Customers must declare all items accurately to ensure proper handling and compliance.
  • We reserve the right to refuse to ship any product or shipment.
  • Items found to be prohibited during inspection will be held, returned, or destroyed according to regulations.

How to Ensure Your Items Are Compliant

  1. Declare All Items: Always list everything in your shipment.
  2. Check Regulations: Confirm if the item falls under IATA, IMDG, or government restrictions.
  3. Contact Us: If unsure, we can review your shipment and advise on permissible alternatives.
  4. Proper Packaging: Even allowed items must be packaged securely to prevent damage.

Need Help with Compliance?

If you are unsure whether an item qualifies to be shipped under these conditions, contact Diaspora Parcel Logistics before sending your order. Our team can advise on restrictions, packaging requirements, and shipment schedules to ensure safe and compliant delivery.